Thank you for choosing Universal Education Care Ltd (hereinafter referred to as “we,” “us,” “our”, “UEC”). This privacy policy explains how we gather, utilise, and safeguard the personal data you provide on our website. By using any of the services offered by UEC, you are agreeing to the terms of this privacy policy. If UEC introduces any new features or tools to its services, they will also be subject to this policy.

Information we collect:

We collect various types of information from you when you visit or use our website, including:

  • Personal Information: We collect personal information that you voluntarily provide, including your name, contact details, academic background, career objective, and other relevant information. This personal information is required to design and deliver customised consultancy services tailored to their specific needs and preferences of our clients regarding admission to our partner institutions. Without certain personal information, the smooth delivery of our services may be disrupted or limited.
  • Usage Data: We also collect information about your interactions with our website and services, which includes your IP address, browser type, operating system, device type, pages visited, and referral sources.
Lawful basis for processing personal data

Under the UK GDPR, we are required to inform you of the lawful bases on which we process your personal data. These include:

  • Consent: Where you have given us explicit permission (e.g., newsletter signup, accepting cookies)
  • Contractual necessity: To perform a contract with you or take steps before entering into a contract
  • Legal Obligation: To comply with legal or regulatory obligations
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your data protection rights are not overridden (e.g., website analytics to improve service delivery)
When do we collect this information:
  • We collect this information through various methods, including cookies, web beacons, and forms you fill out on our website.
How we use your information:
  • Educational Consultation: Your personal information allow us to design personalised guidance suitable for your academic plan and provide assistance with higher education planning and admission guidance.
  • Communication: We may use your contact information to communicate with you regarding our services, updates, newsletters, and related information.
  • Improvement and Analysis: We analyse patterns of using our website which enables us to enhance our services and marketing strategies, user experience, and website functionality.
When and why do we share personal information with third parties:
  • Limited personal information may be shared with third parties to facilitate us delivering our services smoothly.
  • Personal information also may be disclosed if required by law, court orders or regulators’ policy.
What we don’t do with your personal information:
  • UEC will never share, disclose, sell, rent, or otherwise provide your personal information to other companies for the marketing of their own products or services.
Your choices:
  • You have the right to access, correct, restrict or object to processing and request deletion of your personal information.
  • You can also withdraw consent and opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our email newsletters.

To exercise any of these rights or data protection related concern, please e-mail to info@uecare.co.uk (Physical/mailing address: Universal Education Care Ltd, 101 Commercial Road, Office 6, 1st Floor, Duru House, London, United Kingdom, E1 1RD) mentioning ‘Data Protection’ in the subject line.

If you believe your data protection rights have been breached, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint.

Data retention:

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, regulatory, tax, accounting or reporting requirements. Data retention period varies as per the data category. We retain service user information for 6 months, financial/payment information for at least 7 years, contact form submissions for 2 years, after these periods, data is securely deleted or anonymised. However, we retain marketing consent records until it is withdrawn.

Data security:

We follow industry-standard measures to protect your personal information from unauthorised access, disclosure, and alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Automated decision-making and profiling:

We do not use any automated decision-making processes or profiling techniques that could have a legal or similarly significant effect on individuals.

All decisions related to our services are reviewed and made by a human.

Children’s Access:

Our services are primarily designed for adults, but may also be accessible to young people or those acting on their behalf. In line with the Children’s Code, we take the following steps:

  • We do not knowingly collect personal data from children under 13 without parental or guardian consent.
  • We ensure that content is age-appropriate and privacy information is written in a way that is easy to understand.
  • Where processing of children’s data is necessary, it is limited, proportionate, and subject to additional safeguards.

If you believe a child has submitted personal data to us without parental consent, please contact us immediately at info@uecare.co.uk.

International Data Transfers:

We do not routinely transfer personal data outside the UK. If we do, it will be to jurisdictions with adequacy regulations in place, ensuring your data receives the same level of protection. We will inform you in advance if such transfers occur and provide information about the safeguards in place.

Cookies and Tracking:

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and deliver targeted advertisements.

Our website may contain:

  • Strictly necessary cookies – Essential for site functionality.
  • Performance cookies – To analyse visitor behavior (via Google Analytics).
  • Functionality cookies – To remember your preferences.
  • Targeting/advertising cookies – For personalisation

You can manage your cookie preferences via our Cookie Consent Pop-up banner, which appears on your first visit and can be adjusted anytime by clicking “Manage Cookies” at the footer of our site. You can learn more about our Cookie Policy here.

Changes to this privacy policy:

We reserve the right to update this Privacy Policy at any time. If we make changes, we will notify you by posting a notice on our website.

Contact us:

By using any of the services offered by UEC, you acknowledge that you have read, understood and agreed with the terms of this privacy policy, and consent to the practices outlined herein. If UEC introduces any new features or tools to its services, they will also be subject to this policy.

If you have any questions, concerns or requests about this Privacy Policy, please write to us at info@uecare.co.uk.

FAQs

1. What personal information do you collect?

We may collect information such as your name, contact details, address, medical or care-related information (if applicable), and communication preferences. This depends on your interaction with our services.

2. Why do you need my personal data?

We use your personal information to provide personalised care and support services, manage our relationship with you, meet legal obligations, and improve our website and offerings.

3. Do you share my data with third parties?

We only share your information with trusted third parties where it is necessary to deliver our services, comply with the law, or with your explicit consent. We never sell your data.

4. How long do you keep my information?

We retain personal data only for as long as needed for the purposes we collected it, or as required by law. Full details are available in our Data Retention section.

5. Can I see what data you hold about me?

Yes. You have the right to request access to the personal data we hold about you. Simply contact our Data Protection Lead to submit a request.

6. Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience and analyse website traffic. You can manage your preferences via our Cookie Consent Banner. Learn more in our Cookie Policy.

7. Is my data transferred outside the UK?

Your data is primarily stored in the UK. If any transfer outside the UK occurs, it is protected using approved safeguards such as adequacy decisions or Standard Contractual Clauses.

8. Do you use automated decision-making or profiling?

No. We do not use automated decision-making or profiling that affects your legal rights or access to services.

9. How can I update or delete my data?

You can contact us at any time to request correction or deletion of your data, subject to legal and contractual limitations. Please write to info@uecare.co.uk for any queries or concerns about your data

10. Who can I contact about privacy concerns?

Please write to info@uecare.co.uk for any queries or concerns about your data, mentioning ‘Data Protection’ in the subject line. You can also send your letter by post to us using the mailing address mentioned in ‘Your choices’ section above. Our data protection representative will respond to your concern at earliest possible time.